Performance management practices and staff performance in public institution, a case of parliament of Uganda

Abstract

The study aimed at examining the contributions of Performance Management Systems on Employee Productivity in urban POU a case of POU. The specific objectives of the study were; to examine the relationship between training and employee productivity, to establish the relationship between reward system and employee productivity, to find out the relationship between communication and employee productivity at POU. The study employed a cross-sectional descriptive design where both qualitative and quantitative research approaches were used. The study targeted 62 respondents and these included top management officials, line managers for different departments, human resource officials, employees and support staff of POU. The qualitative data was analyzed using thematic and content analysis whereas quantitative data was analyzed by the Statistic Package for Social Sciences (SPSS, version 21). The study results were interpreted with the use of descriptive and inferential statistics where percentages, mean standard deviation and Pearson correlations coefficients were used. The findings revealed that training was the most important factor that influences employee productivity at POU which needs serious attention to ensure its continuity and quality. The results on reward systems indicated that when employees are well motivated and their efforts appreciated, there is a high possibility of increasing their productivity. Results on communication revealed that effective communication plays a significant role in making awareness about organizational goals, objectives and activities among employees. The study recommended that there is a need for the management of POU to put in place mechanisms to ensure that training of employees continues and be well elaborated for the employees to gain the required skills and knowledge to continue providing good quality health services to the clients To enhance employee productivity levels, the study recommended that the organization should reward its employees. For every opportunity possible, the management at POU should formally recognize good employee efforts for enhanced work performance. Another recommendation by the study was that, effective communication should be used by POU management to avail information about the goals, objectives and activities of the organization.